We are noticing that policies MAY be evaluating on a top down basis. Is that an accurate assumption? We will need to rename our policies to make this follow what we will need, if that is the case.
Has anyone else ever noticed this? 
For Instance, we have a policy named France - it is first on the list -  it records certain queues then deletes after 160 days
Then there is a Policy named Record All - that records all and deletes after 365 days, this policy seems to be overriding the first policy.
#QualityManagement

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Angelia Harper
Avtex Solutions, LLC
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Hi Angelia,

Our friends @AdAM Firestine and @Gage Decker discuss your question in the most recent episode of the PureCloud Community Q&A Show. Check it out here!​​​

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Cole Callahan
Genesys - Employees
Online Community Coordinator
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Original Message:
Sent: 10-10-2019 12:06
From: Angelia Harper
Subject: Top Down on Recording Policies?

We are noticing that policies MAY be evaluating on a top down basis. Is that an accurate assumption? We will need to rename our policies to make this follow what we will need, if that is the case.
Has anyone else ever noticed this?
For Instance, we have a policy named France - it is first on the list -  it records certain queues then deletes after 160 days
Then there is a Policy named Record All - that records all and deletes after 365 days, this policy seems to be overriding the first policy.
#QualityManagement

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Angelia Harper
Avtex Solutions, LLC
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