There are several other posts about this, but here is the run-down.
1. Create an inbound flow that has a task as the starting.
2. Put 100 ms of blank audio for the initial greeting
3. In the task, put a transfer to ACD and again, 100 ms of blank audio for the transfer and failed prompt
4. Put a disconnect as the ending action
5. Publish
6. Add a new call route with that flow as the destination, 24/7 and add your number to that route.
That is it.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-26-2020 16:51
From: John Hsu
Subject: When a call comes in, it goes straight to a queue. How do I set it up
Hi Community,
I have a question in regards to incoming call flow / architecture setup.
The incoming call is from another / external setup where the call's already sorted out. So this incoming call, I would like to have it to go directly into a queue without a formal intro/menu.
Is this possible and how do it go about setting it up?
I've tried looking into architecture but not finding straight into queue option. There's always dial / selection.
Thank you,
John
#ArchitectureandDesign
#Routing(ACD/IVR)
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John Hsu
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