Hi,
Open your flow for Edit.
Because "1" is doing something now, click on that menu item and then click on the "1" in the DTMF section and select Clear.
Expand Transfer Tools in Toolbox. Drag the Transfer to Number tool into your menu.
Set that newly added item to use "1" in the DTMF section of that item.
And then configure for the External Transfer.
That should get you close to where you need to be.
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Dan Fontaine
Altivon - a ConvergeOne Company
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Original Message:
Sent: 12-28-2020 14:52
From: Dan Fragola
Subject: IVR flow
I need to change my current IVR so that my "Press 1" goes to an outside phone number. How do I do that?
#Routing(ACD/IVR)
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Dan Fragola
Indy Health
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