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  • 1.  Save emails to reply at a later date

    Posted 09-21-2021 10:46
    Is there a way to save an email to be answered at a later date?  In our company we get emails that might not have an answer for a few days.  Is there a way to save these to come back to at a later time?
    #DigitalChannels

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    Heather Higginbotham
    Cox Automotive Corporate Services, LLC
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  • 2.  RE: Save emails to reply at a later date

    Posted 09-21-2021 12:02
    You are talking about Email Parking.  Yes, I believe that the idea on Aha Digital asynchronous interactions - Park an | Genesys Cloud Ideas Lab (aha.io) has been accepted and probably being worked into the Roadmap - we will see next month.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Save emails to reply at a later date

    Posted 09-21-2021 15:10
    @Heather Higginbotham

    We have done exactly the same functionality for one client.
    So agent can make a schedule for inbound email for specific date. After that on behalf of agent outbound email conversation will be created. Also agent can claim email earlier if answer is available.​

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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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    Original Message


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