Hi,

I am struggling when I try to hide different objects for my agents.

My Agents have the purecloud employee and the purecloud User role (which arent modified) and since wednesday, after the weekly update, they are now able to the the "Admin" tab in the header and they can access "Wrap up codes" and "Queues" - they luckily cant edit something there but I dont want them to see the Admin tab.

I tried to disable a few permissions (e.g. Routing > Queue > View; and Routing > Wrap-up Code > View) and it disappeared from the admin tab (when I disable both, the admin tab disappear but my agents are unable to assign and unassign to queues anymore.)

Where do I find the right permission to just hide the tab, but not the functionalities of my agents and furthermore, can I get informed about those changes? I dont found anything in the patchnotes so I assume they did not change anything there (but apparently I was wrong)

Sincerely
Florian

Hi,

I am struggling when I try to hide different objects for my agents.

My Agents have the purecloud employee and the purecloud User role (which arent modified) and since wednesday, after the weekly update, they are now able to the the "Admin" tab in the header and they can access "Wrap up codes" and "Queues" - they luckily cant edit something there but I dont want them to see the Admin tab.

I tried to disable a few permissions (e.g. Routing > Queue > View; and Routing > Wrap-up Code > View) and it disappeared from the admin tab (when I disable both, the admin tab disappear but my agents are unable to assign and unassign to queues anymore.)

Where do I find the right permission to just hide the tab, but not the functionalities of my agents and furthermore, can I get informed about those changes? I dont found anything in the patchnotes so I assume they did not change anything there (but apparently I was wrong)

Sincerely
Florian

We have identified a possible issue. It is already raised and in the process of investigation and testing. However no ETA yet on when will be the fix but we will update you as soon as there's new development or if we may need any additional information

Hi,

I am struggling when I try to hide different objects for my agents.

My Agents have the purecloud employee and the purecloud User role (which arent modified) and since wednesday, after the weekly update, they are now able to the the "Admin" tab in the header and they can access "Wrap up codes" and "Queues" - they luckily cant edit something there but I dont want them to see the Admin tab.

I tried to disable a few permissions (e.g. Routing > Queue > View; and Routing > Wrap-up Code > View) and it disappeared from the admin tab (when I disable both, the admin tab disappear but my agents are unable to assign and unassign to queues anymore.)

Where do I find the right permission to just hide the tab, but not the functionalities of my agents and furthermore, can I get informed about those changes? I dont found anything in the patchnotes so I assume they did not change anything there (but apparently I was wrong)

Sincerely
Florian

We have identified a possible issue. It is already raised and in the process of investigation and testing. However no ETA yet on when will be the fix but we will update you as soon as there's new development or if we may need any additional information

Hi,

I am struggling when I try to hide different objects for my agents.

My Agents have the purecloud employee and the purecloud User role (which arent modified) and since wednesday, after the weekly update, they are now able to the the "Admin" tab in the header and they can access "Wrap up codes" and "Queues" - they luckily cant edit something there but I dont want them to see the Admin tab.

I tried to disable a few permissions (e.g. Routing > Queue > View; and Routing > Wrap-up Code > View) and it disappeared from the admin tab (when I disable both, the admin tab disappear but my agents are unable to assign and unassign to queues anymore.)

Where do I find the right permission to just hide the tab, but not the functionalities of my agents and furthermore, can I get informed about those changes? I dont found anything in the patchnotes so I assume they did not change anything there (but apparently I was wrong)

Sincerely
Florian

Hi Luke,

Do you have any updates regarding your ticket?

May it helps if I would open another customer care case here?

Best Regards
Florian

We have identified a possible issue. It is already raised and in the process of investigation and testing. However no ETA yet on when will be the fix but we will update you as soon as there's new development or if we may need any additional information

Hi,

I am struggling when I try to hide different objects for my agents.

My Agents have the purecloud employee and the purecloud User role (which arent modified) and since wednesday, after the weekly update, they are now able to the the "Admin" tab in the header and they can access "Wrap up codes" and "Queues" - they luckily cant edit something there but I dont want them to see the Admin tab.

I tried to disable a few permissions (e.g. Routing > Queue > View; and Routing > Wrap-up Code > View) and it disappeared from the admin tab (when I disable both, the admin tab disappear but my agents are unable to assign and unassign to queues anymore.)

Where do I find the right permission to just hide the tab, but not the functionalities of my agents and furthermore, can I get informed about those changes? I dont found anything in the patchnotes so I assume they did not change anything there (but apparently I was wrong)

Sincerely
Florian