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Is there a way to pass data from a web page to web messager before speaking with a customer

  • 1.  Is there a way to pass data from a web page to web messager before speaking with a customer

    Posted 10-27-2021 11:03
    Hello,

    We are trying to implement Web messenger in our org. I want to validate the user to enter their email address in our website first and then pass that data on to the Web Messenger flow before the customer/user can start an interaction . is that possible and any way to do it?

    Thanks in Advance
    #DigitalChannels

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    Sathish Mohanakrishnan
    Allscripts Healthcare Solutions Inc.
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  • 2.  RE: Is there a way to pass data from a web page to web messager before speaking with a customer

    Posted 10-27-2021 22:04
    Coming soon to an update near you.  Stay tuned to the updates for this:

    Custom Participant Data

    Allows businesses to pass custom data from the web page into the web messaging conversation to customize interaction routing and business logic.

    https://genesyscloud.ideas.aha.io/ideas/CLDIG-I-850  (that idea link no longer works thanks to the new and improved AHA site.)



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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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