Sathish,
Another way to do this web messaging would be to create a Dialog Engage Bot Flow that would interact with the visitor and gather any data as slots that can be set as participant data in Architect. You can do that today without any new feature.
So when the web message starts the Architect Message Flow you would invoke the bot which would ask them to enter their email address. You can then validate that email address using a Data Action. You would only allow that conversation to continue if you can validate the email address, otherwise you can disconnect the conversation.
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com------------------------------
Original Message:
Sent: 12-08-2021 08:29
From: Sathish Mohanakrishnan
Subject: Is there a way to pass data from a web page to web messager before speaking with a customer
That's great news Angelo. Could we expect this before end of 2021?
TIA?
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Sathish Mohanakrishnan
Allscripts Healthcare Solutions Inc.
Original Message:
Sent: 12-08-2021 05:23
From: Angelo Cicchitto
Subject: Is there a way to pass data from a web page to web messager before speaking with a customer
Hello 👋
Indeed, this new feature will be available very soon, in upcoming weeks.
Updated Idea link is here: https://genesyscloud.ideas.aha.io/ideas/DIG-I-133
Thanks!
Angelo
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Angelo Cicchitto
Genesys - Employees
Original Message:
Sent: 10-27-2021 22:03
From: Robert Wakefield-Carl
Subject: Is there a way to pass data from a web page to web messager before speaking with a customer
Coming soon to an update near you. Stay tuned to the updates for this:
Custom Participant Data
Allows businesses to pass custom data from the web page into the web messaging conversation to customize interaction routing and business logic.
https://genesyscloud.ideas.aha.io/ideas/CLDIG-I-850 (that idea link no longer works thanks to the new and improved AHA site.)
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 10-27-2021 11:03
From: Sathish Mohanakrishnan
Subject: Is there a way to pass data from a web page to web messager before speaking with a customer
Hello,
We are trying to implement Web messenger in our org. I want to validate the user to enter their email address in our website first and then pass that data on to the Web Messenger flow before the customer/user can start an interaction . is that possible and any way to do it?
Thanks in Advance
#DigitalChannels
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Sathish Mohanakrishnan
Allscripts Healthcare Solutions Inc.
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