Hello all,

Purecloud with Jabra pro headset doesn't work. I mean the agent can't change the settings "Audio Contrôls". There is a error (see printscreen).
It's seems that Purecloud doesn't see the Jabra Pro headset.

Do you have see this kind of problem.

Thanks.
#Telephony

------------------------------
Mark Borter
SPIE ICS AG
------------------------------

Hi Mark, 
this works in our testing. I assume you did follow the instructions to install the chrome plugin and listener application?

cheers,
Stephan

------------------------------
Stephan Keim
Jabra
------------------------------

Original Message:
Sent: 01-03-2019 09:18
From: Mark Borter
Subject: Jabra Pro and Webrtc

Hello all,

Purecloud with Jabra pro headset doesn't work. I mean the agent can't change the settings "Audio Contrôls". There is a error (see printscreen).

The Jabra pro headset is working for other software.

It's seems that Purecloud doesn't see the Jabra Pro headset.

Do you have see this kind of problem.

Thanks.
#Telephony

------------------------------
Mark Borter
SPIE ICS AG
------------------------------

Hi Mark.

i have installed several Jabra in PureCloud, first of all the listener and extension are ofcourse mandetory for implementation, https://help.mypurecloud.com/articles/configure-a-jabra-headset/ but in most cases with Jabra i you will need to download the software from Jabra suited to the version and model, be sure to update to latast Jabra firmware as this can cause it not to communicate as well.. when these steps are done finally plug-in USB and create the headset profile in PureCloud, then it should be marked as running and device is working as intended.

that worked for me..

Best Regards
Glenn

------------------------------
Glenn leidecker
TDC Netdesign
------------------------------

Original Message:
Sent: 01-03-2019 09:18
From: Mark Borter
Subject: Jabra Pro and Webrtc

Hello all,

Purecloud with Jabra pro headset doesn't work. I mean the agent can't change the settings "Audio Contrôls". There is a error (see printscreen).

The Jabra pro headset is working for other software.

It's seems that Purecloud doesn't see the Jabra Pro headset.

Do you have see this kind of problem.

Thanks.
#Telephony

------------------------------
Mark Borter
SPIE ICS AG
------------------------------

Hello,

Thank you for your answers.
In the meantime, the client has decided not to use webrtc.
We can close this discussion.
I wish you a beautiful day.

------
Mark Borter
Contact Center Engineer

Direct +41 58 301 13 74
mark.borter@spie.com

SPIE ICS AG
Freiburgstrasse 251
CH-3018 Bern
www.spie-ics.ch
SPIE, sharing a vision for the future



Original Message------

Hi Mark.

i have installed several Jabra in PureCloud, first of all the listener and extension are ofcourse mandetory for implementation, https://help.mypurecloud.com/articles/configure-a-jabra-headset/ but in most cases with Jabra i you will need to download the software from Jabra suited to the version and model, be sure to update to latast Jabra firmware as this can cause it not to communicate as well.. when these steps are done finally plug-in USB and create the headset profile in PureCloud, then it should be marked as running and device is working as intended.

that worked for me..

Best Regards
Glenn

------------------------------
Glenn leidecker
TDC Netdesign
------------------------------