Hello community,
I have a question regarding the 911 calls.
According to the Resource Center, a
n Emergency Location Identification Number (ELIN) is a ten digit DID number you purchase from the local exchange carrier (LEC), and is one way for organizations to provide specific location information to the public safety answering point (PSAP) for a 911 call. (ELIN (Emergency Location Identification Number) - Genesys Cloud Resource Center)
So if the number is assigned as an
ELIN, the address will be the location to which it is assigned as the ELIN.
What about agents working remotely ? I am wondering in case agents use
Remote Phone while working from home, how can we make sure the exact location of the agent is well sent to the Emergency Service ?
Should we buy as many ELIN numbers as agents we have in our organisation ? How the configuration will be done on Genesys Cloud side ?
We are about to deploy Genesys Cloud soon in the US and this is to conform with the law there.
We need to provide the exact location of each agent !
Appreciate your help :)
Kind Regards,
CHARAF
#Telephony------------------------------
Charaf Eddine Chemlal
NTT France
------------------------------