Hello,
I have created a web form as described in the following link :
https://help.mypurecloud.com/articles/create-a-web-survey-form/In the policies section, I would like to deploy and determine how PureCloud will send the survey to cutomers for webchat.
After selecting the web survey created already, I need to specify a domain. So this assumes that PureCloud handles ACD (email) routing, which is not the case of our customer. Emails are managed by another application.
In this case, how can I use Survey for webchat ? would it be possible to send the survey link to the customer after webchat interactions ends ?
If I can generate this link I can send it by email by using our third party application.
Any ideas ?
Regards,
#DigitalChannels#Integrations#QualityManagement#Roadmap/NewFeatures#Unsure/Other------------------------------
Charaf Eddine Chemlal
NTT France
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