For now we created groups that we can filter our users on and use the mass assign.
It is a little scary that the default behavior of mass assign skill is to remove the users skills. This should be the opposite, bad design to default to deleting data.
------------------------------
Jeremy
------------------------------
Original Message:
Sent: 12-11-2019 09:31
From: Robert Wakefield-Carl
Subject: Buld Manage Users/Skills
True on both points. Set your users per page to 200 for the later. API could easily do a bulk change if you have a list of all user GUIDs.
------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 12-11-2019 03:01
From: Paulo Mesquita
Subject: Buld Manage Users/Skills
This is very useful, but I what I don't like in the multi-selection is that you cannot select a user and go to the next page and also you cannot select a user and search for another one. In both cases, the selected users are unchecked.
------------------------------
Paulo Mesquita
Spark NZ Trading
Original Message:
Sent: 12-11-2019 01:52
From: Robert Wakefield-Carl
Subject: Buld Manage Users/Skills
You could design something through the API, but the new multi-select then choose Assign Skill from the People container is useful for mass assignment.
------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 12-03-2019 10:34
From: Jeremy Lee
Subject: Buld Manage Users/Skills
Is there a way to manage skills in a bulk fashion? We are moving to less queues and more skills to handle calls in our organization, we had 30+ queue per user and that doesn't scale. It made it very hard to monitor calls coming in and ensure people were in queue etc.
The new structure is 4-5 major queues for the org based on department/function and all calls flow into those categories with skills assigned. Agents will now have 10ish skills but that will change over time.
I would love to find a way to export all users and their skills or better yet, all skills with all users then allow us to alter those skills/users and reupload to update the users.
Is there any way to do this?
#ArchitectureandDesign
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
------------------------------
Jeremy
------------------------------