Hello Jimmy,
The Genesys User Experience (UX) Research team is running a study around the topic of Inbound and Outbound campaigns.
ABOUT THE STUDY:
- Date: from December 1st to 16th
- Type of study: video chat with one of our researchers
- Length: 45 minutes
- Location: Remote – via Zoom
- Your reward: $75 USD or 5,000 GCAP Points, 1-2 weeks after participation
TO PARTICIPATE, COMPLETE THE FORM BELOW 👇
https://app.smartsheet.com/b/form/b0b0843fa7194654aeafdde4e87a4758
If you're selected to participate, we'll email you more details about the study and set a time for your session.
IF YOU STILL HAVE QUESTIONS:
Email us at SponsorUserProgram@genesys.com
We look forward to meeting with you!
Best,
UX Research Team
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Lais Freitas
Genesys - Employees
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Original Message:
Sent: 07-09-2020 17:46
From: Jimmy Ortiz
Subject: 5 seconds delay in Progressive dialing
We just transitioned from PureConnect to PureCloud and have reports of a 2-3 second delay. We are using Progressive Dialer, with WebRTC, we have persistant connection enabled as well as auto answer and we are still seeing these delays.
@Mostafa Oudderhem were you guys able to get these issues resolved in your environment? If so can you share what you guys have done?
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Jimmy Ortiz
Edelman Financial Engines, LLC
Original Message:
Sent: 12-17-2019 05:05
From: Mostafa Oudderhem
Subject: 5 seconds delay in Progressive dialing
Hi all,
We have issue with progressive dialing in Outbound campaing, all works fine excpet the delay when Purecloud dial the customer number and transfer the call to an available agent
The delay takes between 3 until 8 seconds sometimes, I have set the agents to "Auto-Answer" and disable Answer machine detection in "Call analysis responses", but still the same agent
Please any idea ? does someone already encounter this issue ?
Thank you in advance.
#Outbound