Hi Alicia
Thanks for the message.
We're currently looking at the next features for the admin backend, which will initially be the ability to reset and re-assign modules. The delivery of these will come after the ability to add assessments, as they'll give us the opportunity to reset assessments.
From a deletion perspective this is possible until there are results recorded against the modules. We'll be looking at archiving in the future as part of this development to help clear these up too.
It would be really useful to have a chat to find out what features would be most beneficial here if you'd be happy to do that? If so please just let me know.
Thanks
Andrew
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Andrew Boland
Genesys - Employees
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Original Message:
Sent: 08-05-2021 12:22
From: Alicia Greiner
Subject: NEW Learning capability to onboard new employees & deliver continuous training
Hi, any updates on these features? We have about 10 test modules in there now that need to go.
Thanks,
Alicia
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Alicia Greiner
Magellan Health Inc.
Original Message:
Sent: 04-22-2021 19:12
From: Paul Wood
Subject: NEW Learning capability to onboard new employees & deliver continuous training
Hi Will,
Module management features like copy, delete and archive are on the roadmap, these are currently scheduled for after we add Assessment/Questions to Modules.
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Paul Wood
Genesys - Employees
Original Message:
Sent: 04-22-2021 17:39
From: Will Bellerby
Subject: NEW Learning capability to onboard new employees & deliver continuous training
Hey guys,
This is another really exciting release - the canned training material is awesome for us partners, thank you.
Can we please have some ability to copy and delete existing modules?
Will
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Will Bellerby
Pyrios NZ Ltd
Original Message:
Sent: 04-21-2021 14:12
From: Saramar Vallejo
Subject: NEW Learning capability to onboard new employees & deliver continuous training
This latest release - part of the complete set of native employee engagement capabilities available in Genesys Cloud - helps you better develop and train your agents effectively and efficiently. Managers can now assign learning and information modules to onboard new employees and enhance agent skills right from the Genesys Cloud platform - without added cost or complexity.
Customers can also access pre-loaded Genesys Cloud essential training from Genesys Beyond to ensure agents know how to use their CX platform from day one.
You can assign development modules to:
- Onboard new employees with necessary training
- Inform your agents on important company policy changes or new product offerings
- Deliver technical and platform training
- Deliver communication, soft skills, and customer experience (CX) training
- And more!
Read the announcement here. And watch this video to learn more:
#QualityManagement
#RemoteWorkEnablement
#Roadmap/NewFeatures
#Unsure/Other
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Saramar Vallejo
Genesys
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