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  • 1.  Recording storage

    Posted 04-26-2018 03:37
    Hi all,

    Please could you provide an overview on how voice and screen recordings are recorded and transferred to the AWS?

    We understand that voice recording is done by the Edge device, and they are stored on the Edge device and uploaded to the AWS after the call is ended, please could you help to clarify:

    1. Can the voice recording upload (from the Edge to AWS) be scheduled, eg: once a day?
    2. How often is the upload happening by default?

    For screen recording, is the screen capture stored on the Edge device initially then uploaded to AWS, similar to the voice recordings?

    Thanks and regards,
    Kevin

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    Kevin Qi
    CVT (Global) Pty Ltd
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  • 2.  RE: Recording storage

    Posted 12-11-2019 01:01
    I have never had a customer that has been charged for storage on PureCloud beyond the ridiculously large amount they give you for each user per month.  You can calculate how much you would be charged if you happen to go over by using this calculator:  https://help.mypurecloud.com/articles/purecloud-data-storage-allocation/

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Recording storage

    Posted 12-11-2019 02:50
    As soon as you hang up the call the recording is uploaded, you will see this message:



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    Paulo Mesquita
    Spark NZ Trading
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    Original Message


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