Genesys Cloud (formerly PureCloud)

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  • 1.  CCPA compliance Request

    Posted 12 days ago
    We have a requirement where we need to delete customer information including Custom Attribute if requested by the Customer as part of CCPA.

    I have raised case in care portal and come to know that we have GDPR API using which we can submit the request and delete the data. Prerequisite of this - we should have customer number added into External contact.

    Challenge here is we can not add all the ANI into external contact.

    Also we are running the system since an year now and per the update from Genesys, the request to delete will take effect only after we associate ANI with an External contact. All the data before that can not be deleted.

    Dose anyone has any experience in using this functionality and can share us the best way to achieve it.

    Anurag Gusain