Genesys Cloud (formerly PureCloud)

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Gamification Profiles on Division

  • 1.  Gamification Profiles on Division

    NEW MEMBER
    Posted 04-12-2021 11:36
    Hello everyone.

    I have a question related to the Gamification feature. Is there any way to configure different profiles for different divisions ?

    Thank you very much,
    #AskMeAnything(AMA)
    #Omni-ChannelDesktop/UserInterface
    #QualityManagement
    #Reporting/Analytics
    #PureCloudQAEpisode

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    Maria Constantin
    IBM Romania
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  • 2.  RE: Gamification Profiles on Division

    GENESYS
    Posted 04-14-2021 09:54
    Hi Maria - Thanks for the feedback. We do have an upcoming feature in works wherein you'll be able to create custom gamification profiles. It will give you the flexibility to segment by divisions or any other granular criteria per your business needs.

    There is an existing idea for this in Genesys Idea board: https://genesys.aha.io/ideas/ideas/CLWFO-I-510. I would encourage you to add a vote so you are notified as updates are made or feature is delivered.

    Hope this helps!

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    Shikha Khattar
    Genesys - Sr. Product Manager - WEM
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