Currently, you are going to have to build the form before initiating the web messaging or use a simple bot in the flow to collect the data. Genesys is coming out with what they call
Welcome App for Visitor Qualification - which is supposed to give a conversational experience to capture identity attributes (like name, email…) to better qualify anonymous visitors. That is on the Target list, so later in the year. Stick with a simple bot for now.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 01-25-2022 16:51
From: Jeff Grant
Subject: Web Messaging
Hi there,
We are moving our web chat over to web messaging and I've successfully sorted out the initial steps, but we are looking to develop more functionality in advance of agent engagement. I can't seem to find training/documentation for web messaging. Is there a recommended link/document that would be useful for this? Any input would be appreciated, and thanks very much in advance!
Jeff
#Implementation
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Jeff Grant
Util-Assist Canada
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