Hello,
We have partnered with Survey Dynamix (SD) to do our post call surveys.
I'm looking for help\examples\suggestions on how to ask the customer if they would participate in a post call survey. and capture their response
My 10,000 foot view of this is before we sent the call to a queue we will ask them if they will take a survey. If they press 1 for yes, we will need to write a attribute to the records about the call and when the call is ended, if it meets the criteria that we have setup in SD, they will get a call from SD.
What I would like help with is adding the prompt and writing the attribute. My initial thoughts are:
We need to add a Collect Input box that will allow us to play the message asking the caller if they will take a survey. If they agree they will press 1. If no, they will not press anything and it will time out after 3 to 4 seconds
If the agree to take a survey to set the participant data with the attribute name of SurveyConsent and give it a value of 1
Then the caller will be sent to the queue.
Thanks for your input.
Ben
#ArchitectureandDesign------------------------------
Ben Marthin
Vehicle Service Group, LLC
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