Genesys Cloud (formerly PureCloud)

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Transfer to Group from Call

  • 1.  Transfer to Group from Call

    Posted 10-23-2020 10:44
    I am probably completely overlooking this (been a LOOOONG week), but have we NEVER been able to transfer to a group that has calling enabled from an active call? We are only seeing Users, External Contacts and Queues.

    Angelia Harper
    Avtex Solutions, LLC