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  • 1.  Scheduling Permissions (Preventing Outbound After Working Hours)

    Posted 03-24-2020 09:38
    Dears,

    Our customer would like to prevent outbound calls based on the working hours which we define with "Routing", "Scheduling" and "Call Routing" under Admin page.
    Is this possible? Or, is there any way to schedule a permission such as outbound permission? 


    Thank in advance,
    Best regards,
    #Outbound
    #PlatformAdministration
    #QualityManagement
    #SystemAdministration
    #Telephony

    ------------------------------
    Ali Aljohani
    Hadef Information Technology Co.
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  • 2.  RE: Scheduling Permissions (Preventing Outbound After Working Hours)
    Best Answer

    Posted 03-24-2020 11:56
    Nothing out of the box.  I would be stretching here:

    1. Make two different sites with dialing restrictions in the second
    2. Assign users to site 1 that allows the dialing
    3. Use timed web service to move users from site 1 to site 2 to restrict dialing
    4. Use timed web service to move users back to site 1 for unrestricted

    That is about the only way I could think of accomplishing this.  

    Robert

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Scheduling Permissions (Preventing Outbound After Working Hours)

    Posted 04-01-2020 10:58
    Thank you, Robert.


    ------------------------------
    Ali Aljohani
    Hadef Information Technology Co.
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