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PureCloud Edge Standard v3 - iLo Management Interface (Baseboard Mgmt 1)

  • 1.  PureCloud Edge Standard v3 - iLo Management Interface (Baseboard Mgmt 1)

    Posted 07-28-2020 15:03
    We would like to configure the iLo Management Interface (Baseboard Mgmt 1).

    - Trying to assign IP address using Genesys cloud portal , but unable to access, not sure if there is any user manual to setup Baseboard Mgmt 1 Port ? and how to access.
    - I would like to know what are the advantages of this configuration (iLo)?
    - Would we then have control over the Edge remotely (turn it off, restart it, have an Console Acess...) ?
    - Can we setup email alerts to monitor Server health(RAID, temp, power supply )etc ?

    Best regards,

    Muhammad Zubair
    Alberta Health Services

  • 2.  RE: PureCloud Edge Standard v3 - iLo Management Interface (Baseboard Mgmt 1)

    Posted 07-28-2020 19:29
    Hi Muhammad,

    I wish you all the best with this setup and we'll closely monitor this post. Unfortunately, we didn't have any luck with iLO setup back in May/June. Below is the excerpt of our communication re this with Genesys Team and Customer Care.

    After initial excitement when we got iLO credentials did not last too long.  It seems iLO setup is going to be a long journey as we stumbled upon some rocks on our way. We have configured port Baseboard Mgmt1 with IP address. However, we are having issues as we are not able to ping it or open iLO page. Furthermore, after "hitting the wall" we asked for help. In the ticket we opened with Genesys  Customer Care we got the response to Google about it and/or reach out to HP support.



    Below is our switch configuration (I masked address and the Description with NNNNs).


    Ethernet1/14 is up

    admin state is up, Dedicated Interface

      Hardware: 10/100/1000 Ethernet, address: NNNN.NNNN.NNNN (bia NNNN.NNNN.NNNN)

      Description: NNNNN-NNNNN-edge-iLO

      MTU 1500 bytes, BW 1000000 Kbit, DLY 10 usec

      reliability 255/255, txload 1/255, rxload 1/255

      Encapsulation ARPA, medium is broadcast

     Port mode is access

      full-duplex, 1000 Mb/s


    Long story short: We did everything at our end never got it working.
    Looking forward to seeing the possible outcome for your inquiry.


    Tatjana Knezevic
    Star Telecom

  • 3.  RE: PureCloud Edge Standard v3 - iLo Management Interface (Baseboard Mgmt 1)

    Posted 08-01-2020 01:30
    Hi Muhammad,

    (see below regarding access before attempting these steps)

    For the Edge Standard v3, if you want to manually assign an ip address, do so through the PureCloud/Genesys Cloud UI, save, and then shutdown the server and remove all power. When you plug it back in and it comes back up, you should be able to access the iLO via the web (make sure to use https). You can do so using the IP address you assigned. If you just want to use DHCP, you will still want to power down the server completely (no power plugged in) once you plug in a network cable to the iLO interface.

    You will have to open a ticket with support and request the iLO credentials if you want to access the iLO. Once you do, you can reset the server via the iLO. We needed this functionality for a server in an offsite data center. There is a lot of information out there on using the iLO in general for HP servers, so I recommend just doing a quick search once you have access. The OS password is different than the iLO password, so while you can access the console from the iLO, you will not be able to log in.


    Daniel McLeod
    Qsect LLC