Genesys Cloud CX

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  • 1.  Azure Active Directory for Genesys Cloud SCIM

    Posted 10-21-2021 01:51
    Configure Azure Active Directory for Genesys Cloud SCIM (Identity Management) - Genesys Cloud Resource Center (mypurecloud.com)
    Token validate - 48hours
    I have set up this and works nicely, specially the mappings. however after 48h, I have to run again the psotman to get key needed in Azure. This is painful and no sure how can I either get a toen validate longer than 48h (1 year) or how do I get azure to update this key. So comminissioning/decom for users relaies only in add/remove users from AD groups.

    This would be a massive help if someone has work it out and able to share.

    regards.

    EdgarPost
    #Integrations

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    Edgar Lun Pum
    DirectAsia Insurance
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  • 2.  RE: Azure Active Directory for Genesys Cloud SCIM

    GENESYS
    Posted 10-22-2021 08:58
    Hello Edgar,

    You can generate a special SCIM OAuth.  If you'll go to the link below there is a tab called "Genesys Cloud SCIM" which will allow you to create a token that is roughly 13months old.

    https://help.mypurecloud.com/articles/create-an-oauth-client/

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    Tanner Albus
    Genesys - Employees
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  • 3.  RE: Azure Active Directory for Genesys Cloud SCIM

    Posted 10-25-2021 05:45
    Edited by Edgar Pum 10-25-2021 05:45
    Hi Tanner,

    Thanks for this. It did not work when updating the existing one, but when creating a new one following the link it works and for 450 days.

    Much appreciated your response.

    Edgar

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    Edgar Lun Pum
    DirectAsia Insurance
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