Genesys Cloud - Main

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

About calls when Edge loses connection to the cloud

  • 1.  About calls when Edge loses connection to the cloud

    Posted 02-20-2020 02:40
    Hello everyone

    If the Edge loses connectivity to the cloud and receives a call within the last two hours,
    the call may be sent to the agent associated with the queue, but the call flow has
    more than one destination queue configured If so,
    will all of the configured queues be eligible for call forwarding?

    Thanks,
    #Unsure/Other

    ------------------------------
    -----
    Yuichi Enomoto
    Itto Software
    -----
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources