Genesys Cloud CX

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  • 1.  Wrap Up Codes API

    Posted 13 days ago

    I have got two use cases for which I am trying to get the information from the API. However, I have not been able to find the appropriate API or write the ApI call.

    1. for certain queues I would like to know which wrap up codes have been set and how much for an interval of one week.

    2. for certain users, I would like to see which wrap up code they have set for an interval of one week.

    I am grateful for any help.