Hello All,
I am attempting to setup a customer provided HTML file for a canned response which would then be an auto reply to an inbound email Flow.
I have the flow setup and the get response with no issues but am running into an issue with the actual HTML format on the canned response.
The HTML file provided I open with notepad++ I then copy and pasted into the canned response and attempted both "paragraph and Preformatted" selection. When the email reply takes place is displays all the HTML code not the actual images/paragraph it should have.
Am I only supposed to past a specific part of the code into the canned response?
Please see below what I copied and pasted into the canned response:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>Smile Brands Dental Inc.</title>
</head>
<body>
<style>
a {
color:#2DA3E3;
}
</style>
<table width="600" border="0" cellspacing="0" cellpadding="0" align="center">
<tbody>
<tr>
<td colspan="3"><br />
<img src="http://www.cbcins.com/SmileBrands/StandAloneLeave/emailtemplate/images/LeaveEmail_header.jpg" alt="Smile Brands Inc." width="603" height="180" usemap="#Map" style="border-width: 0px; border-style: solid;" /></td>
</tr>
<tr>
<td colspan="3" valign="top" style="border-left: 1px solid #1e5884; border-right: 1px solid #0595c7; padding: 14px 40px;">
<p><span style="font-family: Arial; font-size: 13px;"></span></p>
<p style="text-align: justify;"><span style="font-family: Arial; font-size: 13px;"> </span></p>
<p><span style="font-family: Arial; font-size: 13px;">Dear <Employee>,</span></p>
<p><span style="font-family: Arial; font-size: 13px;">Your email to the Smile Brands Leave Center has been received. An agent will reply to your message within 8 business hours. If you have any questions, please contact the Smile Brands Leave Center at 888-541-6342 or
SmileBrandsLeave@ControlSourceInc.com. </span></p>
<p style="text-align: justify;"><span style="font-family: Arial; font-size: 13px;"> </span></p>
<p style="text-align: justify;"><span style="font-family: Arial; font-size: 13px;">With Regards,<br />
</span></p>
<div style="text-align: justify;"><span style="text-align: left;">Smile Brands Leave Center</span></div>
<p> </p>
</td>
</tr>
<tr>
<td><img alt="" src="http://www.cbcins.com/SmileBrands/StandAloneLeave/emailtemplate/images/LeaveEmail_ftr_logo.png" width="337" height="112" /></td>
<td><a href="https://sbileave.com" target="_blank"><img src="http://www.cbcins.com/SmileBrands/StandAloneLeave/emailtemplate/images/LeaveEmail_ftr_chat.png" alt="Real Time Chat M/F 8-5 (EST)" width="139" height="112" /></a></td>
<td><a href="mailto:
SmileBrandsLeave@ControlSourceInc.com"><img src="http://www.cbcins.com/SmileBrands/StandAloneLeave/emailtemplate/images/LeaveEmail_ftr_email.png" alt="Email 24-hour Response M/F" width="127" height="112" /></a></td>
</tr>
</tbody>
</table>
<map name="Map" id="Map">
<area shape="rect" coords="-27,129,311,179" href="http://www.smilebrandsbenefits.com" />
</map>
</body>
</html>
#ArchitectureandDesign#PlatformAdministration#Routing(ACD/IVR)#SystemAdministration#Telephony------------------------------
Benny Martinez
Packet Fusion, Inc.
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