Hey @Bryan De La Cruz
It's been a while since I've gotten to say this, but your question was answered on the Episode 23 of the Q&A Show. Hope you enjoy the episode.
Cheers,
Matt
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Matt Lawson
Genesys - Employees
Online Community Manager
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Original Message:
Sent: 11-08-2021 14:35
From: Bryan De La Cruz
Subject: Campaign Sequence continues from where left off next day
We have 4 campaigns dialing in a sequence everyday. Genesys Cloud default behavior resumes dialing once there are dialable numbers for the campaign it was on when it ran out. We would like it to start from the top of the sequence every day. Suggestions on how to do this in rules or anywhere else?
#ArchitectureandDesign
#Outbound
#PlatformAdministration
#SystemAdministration
#Unsure/Other
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Bryan De La Cruz
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