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  • 1.  Outbound Scripts failing to load correctly for agents

    Posted 09-02-2019 23:30
    Hi, Just wondering if anyone else has noticed a slow to no response with agents who have scripts populate apart of their acd interactions?
    I have had several reports across 2 channels for outbound scripts either failing to load or throwing a 403 error to the agent advising they dont have access to the applicable permission for script view but in reality they do and no permission changes have occurred.

    Trying to see if its just isolated to org or if others have experienced the same issue?

    Doesnt happen on every call
    #Omni-ChannelDesktop/UserInterface
    #Outbound
    #Unsure/Other

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    Darryn Chang
    Stuff Limited
    New Zealand
    3 Years Purecloud
    ------------------------------


  • 2.  RE: Outbound Scripts failing to load correctly for agents

    Posted 09-03-2019 05:16
    Hi Darryn... no nothing being reported by our guys here in EMEA as far as I can tell.

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    Matthew Calton
    Grove & Dean Ltd
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    Original Message


  • 3.  RE: Outbound Scripts failing to load correctly for agents

    Posted 09-03-2019 20:55
    Thanks for the confirmation, seems to of resolved itself overnight.

    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    3 Years Purecloud
    ------------------------------

    Original Message


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