Hello,

In case of Incoming calls, I have set a script that displays customer's information. the Data Action used needs the ANI as an input which is passed by Architect.


I would like to do the same thing by going through outgoing calls, but when the agent calls on behalf of a queue,

   - how could I make the link between the number dialed and pass it as an input to the data action? (since the call doesn't go through architect) ?


My goal is when the agent dials the number, the script is displayed and the data action automatically runs based on that dialed number !


If you have any advice, I'm more than interested


Cheers,
#Outbound

------------------------------
Charaf Eddine Chemlal
NTT Ltd
------------------------------

When you place an outbound call on behalf of queue, the built-in variable Scripter.Customer Formatted Number holds the number that was dialed, formatted with a leading tel: and the format from the Number Plan.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 10-18-2019 05:24
From: Charaf Eddine Chemlal
Subject: Script for Outbound Calls

Hello,

In case of Incoming calls, I have set a script that displays customer's information. the Data Action used needs the ANI as an input which is passed by Architect.


I would like to do the same thing by going through outgoing calls, but when the agent calls on behalf of a queue,

   - how could I make the link between the number dialed and pass it as an input to the data action? (since the call doesn't go through architect) ?


My goal is when the agent dials the number, the script is displayed and the data action automatically runs based on that dialed number !


If you have any advice, I'm more than interested


Cheers,
#Outbound

------------------------------
Charaf Eddine Chemlal
NTT Ltd
------------------------------

I think it's possible to delete the tel: by using the built-in script functions before using in as in input for the Data Action.

Right @George Ganahl  ?
 

Thank you for your answer

Regards,​

------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------

Original Message:
Sent: 10-18-2019 09:42
From: George Ganahl
Subject: Script for Outbound Calls

When you place an outbound call on behalf of queue, the built-in variable Scripter.Customer Formatted Number holds the number that was dialed, formatted with a leading tel: and the format from the Number Plan.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 10-18-2019 05:24
From: Charaf Eddine Chemlal
Subject: Script for Outbound Calls

Hello,

In case of Incoming calls, I have set a script that displays customer's information. the Data Action used needs the ANI as an input which is passed by Architect.


I would like to do the same thing by going through outgoing calls, but when the agent calls on behalf of a queue,

   - how could I make the link between the number dialed and pass it as an input to the data action? (since the call doesn't go through architect) ?


My goal is when the agent dials the number, the script is displayed and the data action automatically runs based on that dialed number !


If you have any advice, I'm more than interested


Cheers,
#Outbound

------------------------------
Charaf Eddine Chemlal
NTT Ltd
------------------------------