I am testing out the new feature channel switching in an agent interaction UI (new as of Sept 08, 2021). I call into the IVR and route to an agent which brings up contact information for an External Contact. I click the + to switch to a new interaction type but it is opening a "Start an interaction" box asking me to enter a Queue and a Contact or number. This is not the experience I should be getting. I should be seeing the external contact's other method of interactions with their contact information already pre-filled. Has this new feature been pushed out to all Regions (Canada)?
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Martin Bunting
i3Vision Technologies Inc.
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