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  • 1.  Agent view of their Historical Real Time Adherence

    Posted 04-26-2021 17:44
    Edited by Matt Lawson 05-09-2022 09:34
    Sorry about the Header.  It should just read "Agent view of their Historical Adherence"


    Is it possible for an agent to view only their Historical Adherence?  As a supervisor, I can view Historical RTA but it is for all agents.  I have a customer wishing for each agent to only see their Adherence.  I can give the agent some supervisory permissions but I don't believe I can restrict them to just their information.
    #Ask Me Anything (AMA)
    #Reporting/Analytics
    #Unsure/Other

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 2.  RE: Agent view of their Historical Real Time Adherence

    Posted 04-27-2021 12:38
    Have you looked at showing them the Punctuality and Conformance scorecards?  That is a good way to show how well they are following their schedule.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Agent view of their Historical Real Time Adherence

    Posted 04-27-2021 14:27
    Thanks, yes, that is what I offered them.  Although Punctuality is not quite the same as Adherence it is very similar.

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    Martin Bunting
    i3Vision Technologies Inc.
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    Original Message


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