Hello Community,
We're trying to use Predictive Campaign for Telesales operations wish normally requires specific users to contact certain contacts every day.
To achieve this, we configured a campaign rule that can query the Call List to get the username then assign a skill to this interaction, but we noticed the dialer continues dials contacts from the call list even if the username is not ready to take the call (i.e. break status).
So we modified the rule to use data action that query the user status using PureCloud API (/api/v2/users/{userId}/routingstatus) to make sure this user is IDLE before the dialer place this call or to skip this call till next campaign recycle.
Everything works very well until we start creating a rule for each user (15 users) to query the user's status via APIs and assign the required skill. The campaign refuses to allow more than 2 data actions with the call rules section as shown in the screen below
So we now stuck between creating a campaign for each user which will be a pain point to manage 15 campaigns or to remove the data action step from the call rules, so the dialer will continue dialing from the Call List even if the user is not ready !!
Any ideas would be really appreciated.
Thanks,
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Youssef Atef
Sr. Genesys Systems Engineer
Advanced Technology Solutions Int
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