Hello,

There is a bug in Genesys Cloud !

When you create a new script and before entering the name of it, there is a small (hidden) region at the same page and if you click on it, then you will be redirected to the Performance/Overview section automatically.

I got the same bug in 2 different organizations.

I would like to inform you and find out if you have the same behavior in your organization.

CHARAF

#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#Unsure/Other
#PureCloudQAEpisode

------------------------------
Charaf Eddine Chemlal
NTT France
------------------------------

Hi,

Just checked on two customers and found the same issue you're describing.

We are in Argentina and Genesys Cloud instances created in US East zone.

Hope this helps.

Regards!


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Original Message:
Sent: 02-28-2020 07:04
From: Charaf Eddine Chemlal
Subject: Bug Genesys Cloud - Script view

Hello,

There is a bug in Genesys Cloud !

When you create a new script and before entering the name of it, there is a small (hidden) region at the same page and if you click on it, then you will be redirected to the Performance/Overview section automatically.

I got the same bug in 2 different organizations.

I would like to inform you and find out if you have the same behavior in your organization.

CHARAF

#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#Unsure/Other
#PureCloudQAEpisode

------------------------------
Charaf Eddine Chemlal
NTT France
------------------------------

Hi @Matt Lawson

Are you aware of this bug in other PureCloud regions ?

Regards,

CHARAF​

------------------------------
Charaf Eddine Chemlal
NTT France
------------------------------

Original Message:
Sent: 02-28-2020 07:04
From: Charaf Eddine Chemlal
Subject: Bug Genesys Cloud - Script view

Hello,

There is a bug in Genesys Cloud !

When you create a new script and before entering the name of it, there is a small (hidden) region at the same page and if you click on it, then you will be redirected to the Performance/Overview section automatically.

I got the same bug in 2 different organizations.

I would like to inform you and find out if you have the same behavior in your organization.

CHARAF

#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#Unsure/Other
#PureCloudQAEpisode

------------------------------
Charaf Eddine Chemlal
NTT France
------------------------------

This page actually has four links to the overview dashboard page.

They are hidden buttons in the same position as the ones you get when typing:



------------------------------
Paulo Mesquita
Spark NZ Trading
------------------------------

Original Message:
Sent: 02-28-2020 08:59
From: Charaf Eddine Chemlal
Subject: Bug Genesys Cloud - Script view

Hi @Matt Lawson

Are you aware of this bug in other PureCloud regions ?

Regards,

CHARAF​

------------------------------
Charaf Eddine Chemlal
NTT France

Original Message:
Sent: 02-28-2020 07:04
From: Charaf Eddine Chemlal
Subject: Bug Genesys Cloud - Script view

Hello,

There is a bug in Genesys Cloud !

When you create a new script and before entering the name of it, there is a small (hidden) region at the same page and if you click on it, then you will be redirected to the Performance/Overview section automatically.

I got the same bug in 2 different organizations.

I would like to inform you and find out if you have the same behavior in your organization.

CHARAF

#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#Unsure/Other
#PureCloudQAEpisode

------------------------------
Charaf Eddine Chemlal
NTT France
------------------------------

The only way to get Genesys to do something about a bug is to open a case with Care and get it escalated to Development for verification as a bug.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 02-28-2020 07:04
From: Charaf Eddine Chemlal
Subject: Bug Genesys Cloud - Script view

Hello,

There is a bug in Genesys Cloud !

When you create a new script and before entering the name of it, there is a small (hidden) region at the same page and if you click on it, then you will be redirected to the Performance/Overview section automatically.

I got the same bug in 2 different organizations.

I would like to inform you and find out if you have the same behavior in your organization.

CHARAF

#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#Unsure/Other
#PureCloudQAEpisode

------------------------------
Charaf Eddine Chemlal
NTT France
------------------------------

Thanks again George for your recommendation and advice.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Original Message:
Sent: 03-01-2020 19:32
From: George Ganahl
Subject: Bug Genesys Cloud - Script view

The only way to get Genesys to do something about a bug is to open a case with Care and get it escalated to Development for verification as a bug.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 02-28-2020 07:04
From: Charaf Eddine Chemlal
Subject: Bug Genesys Cloud - Script view

Hello,

There is a bug in Genesys Cloud !

When you create a new script and before entering the name of it, there is a small (hidden) region at the same page and if you click on it, then you will be redirected to the Performance/Overview section automatically.

I got the same bug in 2 different organizations.

I would like to inform you and find out if you have the same behavior in your organization.

CHARAF

#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#Unsure/Other
#PureCloudQAEpisode

------------------------------
Charaf Eddine Chemlal
NTT France
------------------------------