Hi Matt,
I have done all the steps which are described under the following link:
About the Microsoft Teams integration - Genesys Cloud Resource Center- Install the Microsoft Teams integration from Genesys AppFoundry
- Configure the Microsoft Teams integration
- Configure Azure Active Directory for Genesys Cloud SCIM (Identity Management)
- Enable Genesys Cloud Integration for Azure app
- etc.
Genesys Resource Center explains under "Use Microsoft Teams in Genesys Cloud" when you view/search the contacts in the directory "
A Microsoft Teams badge shows you which users are available on Microsoft Teams". Use Microsoft Teams in Genesys Cloud - Genesys Cloud Resource CenterIn my case, the users are imported/synced from the Azure directory (i can find them in My Organization with all mapped fields),
but there is no Teams badge (the T sign) attached to them.
I have install the "free trial" of MS Teams Integration.
How long is the trial period?Do we need to pay for this integration, after the trial?
or it is only the Microsoft Teams license is needed?
Thank you for your answers in advance!
Best regards,
Raj
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Ratnarajah Rajkumar
SPIE ICS AG
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Original Message:
Sent: 11-19-2020 12:18
From: Matt Lawson
Subject: Discussing METRICS on the Q&A Show
Hey Raj,
I asked about this and was told that integrating with Microsoft Teams can be done with the following subscription: https://appfoundry.genesys.com/filter/genesyscloud/listing/cea64bdf-81e2-42bb-8b36-7418bda7fab4
Have you tried using that? There is a free trial available to get you started.
Cheers,
Matt
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Matt Lawson
Genesys - Employees
Genesys Community Manager
Original Message:
Sent: 11-19-2020 11:57
From: Ratnarajah Rajkumar
Subject: Discussing METRICS on the Q&A Show
Hi,
I would like to know more about Microsoft Teams Integration.
It will be very nice if you could give a detailed information in the next Q&A resp. discussion.
I have tried to integrate the Microsoft Teams with Genesys Cloud as it is described in the Resource Center.
But no success :(
The Teams users are synced with the PureCloud directory.
I have the Teams Application, and i can login but cannot see the Teams Badge (the Teams symbol) on those users, and cannot see their Teams status.
Hope you can explain the MS Teams Integration in detail on the next Q&A session !
Thanks a lot in advance.
Best regards,
Raj
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Ratnarajah Rajkumar
SPIE ICS AG
Original Message:
Sent: 11-18-2020 11:10
From: Matt Lawson
Subject: Discussing METRICS on the Q&A Show
Hey Everyone,
Thank you for all of the suggestions for Q&A Episodes that you have sent through email and the GCAP Portal. For our next episode, we are going to be focusing on Genesys Cloud Metrics.
Our expert is going to be @Maisey Harris and we'd love to know if you have any questions for her. Are you curious about best practices for pulling End-Of-Year reports or more day-to-day summaries? Is there something about the product that you would like to know? Maisey will be there to help and I'll be there to ask.
If you have a question or topic that you would like for Maisey to cover, please drop it in a reply below or email the Q&A Show at QAshow@genesys.com">QAshow@genesys.com. We'd love to hear from you!
Cheers,
Matt
#Reporting/Analytics
#PureCloudQAEpisode
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Matt Lawson
Genesys - Employees
Genesys Community Manager
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