I have created a chat widget. Within the widget there are the default fields, including subject. I don't see the subject appear anywhere on screen for the advisor. It does not appear to be a default variable in the scripts. Has anyone managed to get the chat subject to appear for advisors? If so, would you care to share how? It's breaking me :)
#ConnectwithaCustomer(NEW)
#DigitalChannels
#Omni-ChannelDesktop/UserInterface

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

This is the widget code I have which gives me a company name and subject field in the popup. But neither of these will appear in the chat window for the advisor: 

<script src="https://apps.euw2.pure.cloud/widgets/9.0/cxbus.min.js" onload="javascript:CXBus.configure({debug:false,pluginsPath:'https://apps.euw2.pure.cloud/widgets/9.0/plugins/'}); CXBus.loadPlugin('widgets-core');"></script>

<script>
window._genesys = {
"widgets": {
"webchat": {
"transport": {
"type": "purecloud-v2-sockets",
"dataURL": "https://api.euw2.pure.cloud",
"deploymentKey": "mykey",
"orgGuid": "myorg",
"interactionData": {
"routing": {
"targetType": "QUEUE",
"targetAddress": "Test - Chat",
"priority": 2
}
}
},
"userData": {
"addressStreet": "",
"addressCity": "",
"addressPostalCode": "",
"addressState": "",
"phoneNumber": "",
"customField1Label": "Company Name",
"customField1": "",
"customField2Label": "",
"customField2": "",
"customField3Label": "",
"customField3": ""
}
}
}
};

function getAdvancedConfig() {
return {
"form": {
"autoSubmit": false,
"firstname": "",
"lastname": "",
"email": "",
"subject": "",
"company": ""
},
"formJSON": {
"wrapper": "<table></table>",
"inputs": [
{
"id": "cx_webchat_form_firstname",
"name": "firstname",
"maxlength": "100",
"placeholder": "Required",
"label": "First Name"
},
{
"id": "cx_webchat_form_lastname",
"name": "lastname",
"maxlength": "100",
"placeholder": "Required",
"label": "Last Name"
},
{
"id": "cx_webchat_form_email",
"name": "email",
"maxlength": "100",
"placeholder": "Optional",
"label": "Email"
},
{
"id": "cx_webchat_form_subject",
"name": "subject",
"maxlength": "100",
"placeholder": "Optional",
"label": "Subject"
},
{
"id": "cx_webchat_form_company_name",
"name": "company",
"maxlength": "100",
"placeholder": "Optional",
"label": "Company Name"
}
]
}
};
}

const customPlugin = CXBus.registerPlugin('Custom');
</script>

<button type="button" id="chat-button" onclick="customPlugin.command('WebChat.open', getAdvancedConfig());">Start Chat</button>

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

Original Message:
Sent: 02-03-2021 13:23
From: Mark Elliott
Subject: Chat Subject Field

I have created a chat widget. Within the widget there are the default fields, including subject. I don't see the subject appear anywhere on screen for the advisor. It does not appear to be a default variable in the scripts. Has anyone managed to get the chat subject to appear for advisors? If so, would you care to share how? It's breaking me :)
#ConnectwithaCustomer(NEW)
#DigitalChannels
#Omni-ChannelDesktop/UserInterface

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

Mark,

In your architect chat flow, I'd to use the Get Participant action to assign context.company and context.subject to variables.  Use a Set Screen Pop action to assign those variables to your script where you would like the company name and the subject to appear in the pop.   




------------------------------
Jason Tripp
Independent Health Association, Inc.
------------------------------

Original Message:
Sent: 02-03-2021 14:57
From: Mark Elliott
Subject: Chat Subject Field

This is the widget code I have which gives me a company name and subject field in the popup. But neither of these will appear in the chat window for the advisor:

<script src="https://apps.euw2.pure.cloud/widgets/9.0/cxbus.min.js" onload="javascript:CXBus.configure({debug:false,pluginsPath:'https://apps.euw2.pure.cloud/widgets/9.0/plugins/'}); CXBus.loadPlugin('widgets-core');"></script>

<script>
window._genesys = {
"widgets": {
"webchat": {
"transport": {
"type": "purecloud-v2-sockets",
"dataURL": "https://api.euw2.pure.cloud",
"deploymentKey": "mykey",
"orgGuid": "myorg",
"interactionData": {
"routing": {
"targetType": "QUEUE",
"targetAddress": "Test - Chat",
"priority": 2
}
}
},
"userData": {
"addressStreet": "",
"addressCity": "",
"addressPostalCode": "",
"addressState": "",
"phoneNumber": "",
"customField1Label": "Company Name",
"customField1": "",
"customField2Label": "",
"customField2": "",
"customField3Label": "",
"customField3": ""
}
}
}
};

function getAdvancedConfig() {
return {
"form": {
"autoSubmit": false,
"firstname": "",
"lastname": "",
"email": "",
"subject": "",
"company": ""
},
"formJSON": {
"wrapper": "<table></table>",
"inputs": [
{
"id": "cx_webchat_form_firstname",
"name": "firstname",
"maxlength": "100",
"placeholder": "Required",
"label": "First Name"
},
{
"id": "cx_webchat_form_lastname",
"name": "lastname",
"maxlength": "100",
"placeholder": "Required",
"label": "Last Name"
},
{
"id": "cx_webchat_form_email",
"name": "email",
"maxlength": "100",
"placeholder": "Optional",
"label": "Email"
},
{
"id": "cx_webchat_form_subject",
"name": "subject",
"maxlength": "100",
"placeholder": "Optional",
"label": "Subject"
},
{
"id": "cx_webchat_form_company_name",
"name": "company",
"maxlength": "100",
"placeholder": "Optional",
"label": "Company Name"
}
]
}
};
}

const customPlugin = CXBus.registerPlugin('Custom');
</script>

<button type="button" id="chat-button" onclick="customPlugin.command('WebChat.open', getAdvancedConfig());">Start Chat</button>

------------------------------
Mark Elliott
Lemon Business Solutions

Original Message:
Sent: 02-03-2021 13:23
From: Mark Elliott
Subject: Chat Subject Field

I have created a chat widget. Within the widget there are the default fields, including subject. I don't see the subject appear anywhere on screen for the advisor. It does not appear to be a default variable in the scripts. Has anyone managed to get the chat subject to appear for advisors? If so, would you care to share how? It's breaking me :)
#ConnectwithaCustomer(NEW)
#DigitalChannels
#Omni-ChannelDesktop/UserInterface

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

Thank you Jason, hugely appreciate it. I was close but still no cigar. So I have my flow set up to get participant data as below. The attribute name is set to context.subject and the variable assigned is Flow.subject. I have also tried this as State.subject which also didn't work.



in my Set Screen Pop I have the context.subject being set to the Subject variable for my script: 


The Flow.subject can be seen to be in use as a variable: 

In my script I have the variable Subject being called

And it is set as an input variable string: 


I'm sure there's something silly I am doing/missing - when I put a chat through as a test like below: 


I get the text "context.subject" as the Chat Subject in my script. 




I've tried fiddling with the options but can't get the behaviour to change to actually pass me the subject. 

I do wish GC would have made subject a standard field from the Chat for the script to avoid having to configure it through this means - although where would the fun be in that :) 

Thanks again - any help or direction would be greatly appreciated.

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

Original Message:
Sent: 02-03-2021 15:18
From: Jason Tripp
Subject: Chat Subject Field

Mark,

In your architect chat flow, I'd to use the Get Participant action to assign context.company and context.subject to variables.  Use a Set Screen Pop action to assign those variables to your script where you would like the company name and the subject to appear in the pop.




------------------------------
Jason Tripp
Independent Health Association, Inc.

Original Message:
Sent: 02-03-2021 14:57
From: Mark Elliott
Subject: Chat Subject Field

This is the widget code I have which gives me a company name and subject field in the popup. But neither of these will appear in the chat window for the advisor:

<script src="https://apps.euw2.pure.cloud/widgets/9.0/cxbus.min.js" onload="javascript:CXBus.configure({debug:false,pluginsPath:'https://apps.euw2.pure.cloud/widgets/9.0/plugins/'}); CXBus.loadPlugin('widgets-core');"></script>

<script>
window._genesys = {
"widgets": {
"webchat": {
"transport": {
"type": "purecloud-v2-sockets",
"dataURL": "https://api.euw2.pure.cloud",
"deploymentKey": "mykey",
"orgGuid": "myorg",
"interactionData": {
"routing": {
"targetType": "QUEUE",
"targetAddress": "Test - Chat",
"priority": 2
}
}
},
"userData": {
"addressStreet": "",
"addressCity": "",
"addressPostalCode": "",
"addressState": "",
"phoneNumber": "",
"customField1Label": "Company Name",
"customField1": "",
"customField2Label": "",
"customField2": "",
"customField3Label": "",
"customField3": ""
}
}
}
};

function getAdvancedConfig() {
return {
"form": {
"autoSubmit": false,
"firstname": "",
"lastname": "",
"email": "",
"subject": "",
"company": ""
},
"formJSON": {
"wrapper": "<table></table>",
"inputs": [
{
"id": "cx_webchat_form_firstname",
"name": "firstname",
"maxlength": "100",
"placeholder": "Required",
"label": "First Name"
},
{
"id": "cx_webchat_form_lastname",
"name": "lastname",
"maxlength": "100",
"placeholder": "Required",
"label": "Last Name"
},
{
"id": "cx_webchat_form_email",
"name": "email",
"maxlength": "100",
"placeholder": "Optional",
"label": "Email"
},
{
"id": "cx_webchat_form_subject",
"name": "subject",
"maxlength": "100",
"placeholder": "Optional",
"label": "Subject"
},
{
"id": "cx_webchat_form_company_name",
"name": "company",
"maxlength": "100",
"placeholder": "Optional",
"label": "Company Name"
}
]
}
};
}

const customPlugin = CXBus.registerPlugin('Custom');
</script>

<button type="button" id="chat-button" onclick="customPlugin.command('WebChat.open', getAdvancedConfig());">Start Chat</button>

------------------------------
Mark Elliott
Lemon Business Solutions

Original Message:
Sent: 02-03-2021 13:23
From: Mark Elliott
Subject: Chat Subject Field

I have created a chat widget. Within the widget there are the default fields, including subject. I don't see the subject appear anywhere on screen for the advisor. It does not appear to be a default variable in the scripts. Has anyone managed to get the chat subject to appear for advisors? If so, would you care to share how? It's breaking me :)
#ConnectwithaCustomer(NEW)
#DigitalChannels
#Omni-ChannelDesktop/UserInterface

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

I've solved it - leaving here for anyone else struggling - I needed to set the screen pop to still look for the variable Flow.subject:



------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

Original Message:
Sent: 02-05-2021 06:13
From: Mark Elliott
Subject: Chat Subject Field

Thank you Jason, hugely appreciate it. I was close but still no cigar. So I have my flow set up to get participant data as below. The attribute name is set to context.subject and the variable assigned is Flow.subject. I have also tried this as State.subject which also didn't work.



in my Set Screen Pop I have the context.subject being set to the Subject variable for my script:


The Flow.subject can be seen to be in use as a variable:

In my script I have the variable Subject being called

And it is set as an input variable string:


I'm sure there's something silly I am doing/missing - when I put a chat through as a test like below:


I get the text "context.subject" as the Chat Subject in my script.




I've tried fiddling with the options but can't get the behaviour to change to actually pass me the subject.

I do wish GC would have made subject a standard field from the Chat for the script to avoid having to configure it through this means - although where would the fun be in that :)

Thanks again - any help or direction would be greatly appreciated.

------------------------------
Mark Elliott
Lemon Business Solutions

Original Message:
Sent: 02-03-2021 15:18
From: Jason Tripp
Subject: Chat Subject Field

Mark,

In your architect chat flow, I'd to use the Get Participant action to assign context.company and context.subject to variables.  Use a Set Screen Pop action to assign those variables to your script where you would like the company name and the subject to appear in the pop.




------------------------------
Jason Tripp
Independent Health Association, Inc.

Original Message:
Sent: 02-03-2021 14:57
From: Mark Elliott
Subject: Chat Subject Field

This is the widget code I have which gives me a company name and subject field in the popup. But neither of these will appear in the chat window for the advisor:

<script src="https://apps.euw2.pure.cloud/widgets/9.0/cxbus.min.js" onload="javascript:CXBus.configure({debug:false,pluginsPath:'https://apps.euw2.pure.cloud/widgets/9.0/plugins/'}); CXBus.loadPlugin('widgets-core');"></script>

<script>
window._genesys = {
"widgets": {
"webchat": {
"transport": {
"type": "purecloud-v2-sockets",
"dataURL": "https://api.euw2.pure.cloud",
"deploymentKey": "mykey",
"orgGuid": "myorg",
"interactionData": {
"routing": {
"targetType": "QUEUE",
"targetAddress": "Test - Chat",
"priority": 2
}
}
},
"userData": {
"addressStreet": "",
"addressCity": "",
"addressPostalCode": "",
"addressState": "",
"phoneNumber": "",
"customField1Label": "Company Name",
"customField1": "",
"customField2Label": "",
"customField2": "",
"customField3Label": "",
"customField3": ""
}
}
}
};

function getAdvancedConfig() {
return {
"form": {
"autoSubmit": false,
"firstname": "",
"lastname": "",
"email": "",
"subject": "",
"company": ""
},
"formJSON": {
"wrapper": "<table></table>",
"inputs": [
{
"id": "cx_webchat_form_firstname",
"name": "firstname",
"maxlength": "100",
"placeholder": "Required",
"label": "First Name"
},
{
"id": "cx_webchat_form_lastname",
"name": "lastname",
"maxlength": "100",
"placeholder": "Required",
"label": "Last Name"
},
{
"id": "cx_webchat_form_email",
"name": "email",
"maxlength": "100",
"placeholder": "Optional",
"label": "Email"
},
{
"id": "cx_webchat_form_subject",
"name": "subject",
"maxlength": "100",
"placeholder": "Optional",
"label": "Subject"
},
{
"id": "cx_webchat_form_company_name",
"name": "company",
"maxlength": "100",
"placeholder": "Optional",
"label": "Company Name"
}
]
}
};
}

const customPlugin = CXBus.registerPlugin('Custom');
</script>

<button type="button" id="chat-button" onclick="customPlugin.command('WebChat.open', getAdvancedConfig());">Start Chat</button>

------------------------------
Mark Elliott
Lemon Business Solutions

Original Message:
Sent: 02-03-2021 13:23
From: Mark Elliott
Subject: Chat Subject Field

I have created a chat widget. Within the widget there are the default fields, including subject. I don't see the subject appear anywhere on screen for the advisor. It does not appear to be a default variable in the scripts. Has anyone managed to get the chat subject to appear for advisors? If so, would you care to share how? It's breaking me :)
#ConnectwithaCustomer(NEW)
#DigitalChannels
#Omni-ChannelDesktop/UserInterface

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------