Thanks, Luke!
Paul, that is the method for getting feature requests in front of Product Management--follow the link from the Genesys Knowledge Netwrok (know.genesys.com) on the PureCloud page to the Ideas Lab, where you can search for existing requests and vote on them or create new requests.
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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 10-15-2019 05:51
From: Luke Mitchell
Subject: Prevent a transfer to a specific queue
Hi Paul,
I did create an idea for this as a few of our customers have requested the same:
https://purecloud.ideas.aha.io/ideas/PCTEL-I-179
Thanks Luke
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Luke Mitchell
G3 Comms Ltd
Original Message:
Sent: 10-14-2019 18:41
From: Paul Shaw
Subject: Prevent a transfer to a specific queue
Hi George,
Is it possible to raise a request for PureCloud to offer the option of disabling the blind transfer button?
Regards,
Paul
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Paul Shaw
CALLSCAN AUSTRALIA PTY. LTD.
Original Message:
Sent: 09-09-2019 10:04
From: George Ganahl
Subject: Prevent a transfer to a specific queue
You cannot get that specific, no.
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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
Original Message:
Sent: 09-09-2019 07:43
From: Jeremy Monzo
Subject: Prevent a transfer to a specific queue
Hi all,
I wondering if it is possible to prevent a transfer (blind and consult) to a specific queue during a voice conversation.
Thanks
Jeremy
#Telephony
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Jeremy Monzo
CERITEK
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