One of our agents keeps receiving the "Make Eligible for Interactions" message, even though she is on queue. This is causing her to lose calls or for calls to jump to other agents.
I went through her setup and can't figure out what is going on. Note, I am still new to Genesys so I am sure I am just missing something minor but haven't been able to figure out what is wrong in my research. Any help would be greatly appreciated.
Thanks!
#Integrations------------------------------
Vinod
Earnup
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