Genesys Cloud (formerly PureCloud)

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Live Monitoring Agents and secure flows

  • 1.  Live Monitoring Agents and secure flows

    Posted 10-22-2020 03:21
    Edited by Michael Oldham 10-22-2020 03:23
    When an agent is being monitored they are unable to transfer to an agent secure based flow to allow a credit card transaction to be performed. The error is "more than one external participant is connected to the conversation".

    this error makes sense , but is there a way to stop the monitor automatically while in a secure flow?
    #Implementation

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    Michael Oldham
    Telstra Corporation Ltd
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