Genesys Cloud (formerly PureCloud)

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Managing or Consolidating Reports for Multiple Orgs

  • 1.  Managing or Consolidating Reports for Multiple Orgs

    NEW MEMBER
    Posted 16 days ago
    Hi,

    I have an opportunity that is planning to subscribe to Genesys Cloud and has two or three outsourcers on their contact center. The plan is to have these outsourcers to have their org as they are competing companies. The question is how do you manage or consolidated the reports of each of the org?
    #Reporting/Analytics

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    Roger Medina
    Trends and Technologies Inc
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  • 2.  RE: Managing or Consolidating Reports for Multiple Orgs

    Posted 16 days ago
    This would have to be managed externally. Whilst you could set up paired organisations so certain users could log in to multiple orgs and view data that would not be presented in a single view.

    This sounds like you'd need a reporting tool with API access to all orgs to then consolidate the data.

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    Richard Chandler
    Conn3ct
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