Hi all,

Anyone know if its possible to setup a architect flow for inbound ivr to add a number to a DNC list without having to interact with an agent?

As its possible to create a script for inbound and have the dnc function to update when the agent is interacting with the customer. I can't see why we couldn't design a call flow that could offer the customer to automatically add their number to auto update the DNC list by using something like caller address to update the dnc.

Is that even possible?

Then while operating outbound dialer and linking the DNC list potentially avoiding complaints driven from the dialer.
#ArchitectureandDesign
#Routing(ACD/IVR)
#Unsure/Other

------------------------------
Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
------------------------------

Hi Darryn,
I think this is possible if you set a PureCloud Data Action that calls  /api/v2/outbound/dnclists/{dncListId}/phonenumbers
You need to know the DNC List Id you want to update.


------------------------------
Mayeul BRIVET
CoverApps
------------------------------

Original Message:
Sent: 08-01-2019 19:58
From: Darryn Chang
Subject: IVR DNC Add

Hi all,

Anyone know if its possible to setup a architect flow for inbound ivr to add a number to a DNC list without having to interact with an agent?

As its possible to create a script for inbound and have the dnc function to update when the agent is interacting with the customer. I can't see why we couldn't design a call flow that could offer the customer to automatically add their number to auto update the DNC list by using something like caller address to update the dnc.

Is that even possible?

Then while operating outbound dialer and linking the DNC list potentially avoiding complaints driven from the dialer.
#ArchitectureandDesign
#Routing(ACD/IVR)
#Unsure/Other

------------------------------
Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
------------------------------

Yes, it does look like that would be possible if you use the PureCloud Data Actions integration and create a custom Action to use that API call. You'll have to think through how you want to feed the dncListId to the action...hard code it for each list, or use a data table to get it based on the DNIS, or whatever.

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 08-02-2019 03:28
From: Mayeul BRIVET
Subject: IVR DNC Add

Hi Darryn,
I think this is possible if you set a PureCloud Data Action that calls  /api/v2/outbound/dnclists/{dncListId}/phonenumbers
You need to know the DNC List Id you want to update.


------------------------------
Mayeul BRIVET
CoverApps

Original Message:
Sent: 08-01-2019 19:58
From: Darryn Chang
Subject: IVR DNC Add

Hi all,

Anyone know if its possible to setup a architect flow for inbound ivr to add a number to a DNC list without having to interact with an agent?

As its possible to create a script for inbound and have the dnc function to update when the agent is interacting with the customer. I can't see why we couldn't design a call flow that could offer the customer to automatically add their number to auto update the DNC list by using something like caller address to update the dnc.

Is that even possible?

Then while operating outbound dialer and linking the DNC list potentially avoiding complaints driven from the dialer.
#ArchitectureandDesign
#Routing(ACD/IVR)
#Unsure/Other

------------------------------
Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
------------------------------