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  • 1.  Filter Interactions not evaluated

    Posted 07-12-2019 09:28
    Hello team

    Recently one of our quality agents brought a question regarding the filter we have in place on PureCloud.

    He wanted to know if is there a filter option that allows to only see from the Interactions, the ones not evaluated yet so that they don't go over interactions already evaluated by another Quality agent.

    Is that possible?

    Thank you.
    #QualityManagement

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    Boris Rada
    Executive Energy Management, LLC
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  • 2.  RE: Filter Interactions not evaluated

    GENESYS
    Posted 07-12-2019 10:17
    I don't know of a way to see that information in the Interactions view (or any view, for that matter).

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Filter Interactions not evaluated

    GENESYS
    Posted 07-14-2019 11:17
    Hi Boris, that is not available today but I recommend putting that idea in the Ideas portal.

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    Maisey Harris
    Development Group Manager, Analytics UI & Reporting
    Genesys
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    Original Message


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