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Bulk Recording Extraction.

  • 1.  Bulk Recording Extraction.

    Posted 05-06-2020 08:23
    HI Team

    I am looking for an option to extract bulk recording usage of speech analytics.

    Please tell me the best possible way to do.

    #Reporting/Analytics

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    Raghava Charyulu PVDS

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  • 2.  RE: Bulk Recording Extraction.

    GENESYS
    Posted 05-06-2020 09:54
    Can you elaborate on what you mean by Speech Analytics?

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Bulk Recording Extraction.

    Posted 05-06-2020 10:32
    Hi George,

    Thanks for your response.

    Speech analytics is like analyzing recorded calls to gather customer information to improve communication and future interaction

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    Raghava Charyulu PVDS
    Cognizant Technology Solutions India
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    Original Message


  • 4.  RE: Bulk Recording Extraction.

    GENESYS
    Posted 05-06-2020 10:38
    That's not a feature of Genesys Cloud, yet.

    There is a Voci V-Spark integration... https://help.mypurecloud.com/articles/set-voci-v-spark-transcription-speech-analytics-integration/

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 5.  RE: Bulk Recording Extraction.

    Posted 05-06-2020 10:48
    Voci V-Spark is speech tool right,

    if yes we have tool in our cluster need inputs as bulk recordings for improvement.


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    Raghava Charyulu PVDS
    Cognizant Technology Solutions India
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    Original Message


  • 6.  RE: Bulk Recording Extraction.

    GENESYS
    Posted 05-06-2020 16:02
    Transportation of recordings to another AWS S3 bucket privately managed is possible. More information here: 
    https://help.mypurecloud.com/articles/about-the-aws-s3-recording-bulk-actions-integration/

    Depending on your end use case this also may be valid.

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    Cameron Smith
    VP, Product Management - Workforce Engagement Management

    cameron.smith@genesys.com
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    Original Message


  • 7.  RE: Bulk Recording Extraction.

    Posted 05-28-2020 13:30
    @Cameron Smith do you know the file format that is saved to AWS? I looked all over the Resource Doc and could not find what it would be saving to.

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    Angelia Harper
    Avtex Solutions, LLC
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    Original Message


  • 8.  RE: Bulk Recording Extraction.

    Posted 05-28-2020 13:57
    Hi Angelia,
    The format of the exported recording is the same as the original recording - it's not transcoded to a different format.
    Thanks,
    Lesley

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    Lesley Vereen
    Sr Product Manager - PureCloud
    Genesys
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    Original Message


  • 9.  RE: Bulk Recording Extraction.

    Posted 05-28-2020 14:51
    Thanks @Lesley Vereen, let me rephrase ;) I did not ask that clearly. The client has this set up and the policy does look to be applying to the interactions, but the client is not able to find them in the S3 Bucket. Any idea where it saves to? Does it just pop them in that "folder" in S3?​

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    Angelia Harper
    Avtex Solutions, LLC
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    Original Message


  • 10.  RE: Bulk Recording Extraction.

    Posted 05-28-2020 15:52
    Yes - once their S3 bucket is configured and the integration is activated the recordings should be exported directly into their S3 bucket.  If they are still not seeing them after they verify that it's set up and activated I suggest that they open a support ticket to help troubleshoot.
    Thanks,
    Lesley

    Documentation on the process is located in the Resource Center here.
     https://help.mypurecloud.com/articles/about-the-aws-s3-recording-bulk-actions-integration/



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    Lesley Vereen
    Sr Product Manager - PureCloud
    Genesys
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    Original Message


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