There are multiple reasons why it was moved to the side:
1) it allows users to playback the audio and see the transcript with topic and sentiment markers while filling out the evaluation form
2) we plan on moving digital content down in to the transcript tab so that users have more space to see the full chat or email
3) it allows access to information on the details tab as well such as wrap up codes and participant data (coming soon)
4) it gives more vertical space for the form so you can view more questions
If you were to open it wider, how much wider would you want it to be?
Thanks,
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Rakesh Tailor
Senior Director, Product Management - Workforce Engagement
Genesys Cloud
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Original Message:
Sent: 04-09-2021 09:20
From: Amber Krueger
Subject: New enhancement for Evaluations causing issues
The issue is that you can't resize the section with the evaluation form. The evaluators want to be able to make that larger.
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Amber Krueger
Ultimus Fund Solutions
Original Message:
Sent: 04-09-2021 07:58
From: Rakesh Tailor
Subject: New enhancement for Evaluations causing issues
Is it the size of the font, or something else?
Would you be open to meeting to get more details on your feedback?
Thanks,
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Rakesh Tailor
Director, Product Management - Workforce Engagement
Genesys Cloud
Original Message:
Sent: 04-08-2021 12:07
From: Amber Krueger
Subject: New enhancement for Evaluations causing issues
My evaluators do not like the new enhancement launched yesterday with the evaluation forms. The part they work on the most (the form itself) is now the smallest part of the screen. is there any way to allow for resizing of that screen?
#Ask Me Anything (AMA)
#QualityManagement
#Roadmap/NewFeatures
#Unsure/Other
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Amber Krueger
Ultimus Fund Solutions
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