Hello 👋
Great thread, it further validates our current direction: we just started the necessary work to enable this use-case, where conversations can start automatically, as the end-user opens the Messenger, or programmatically via JS Command. See the corresponding Idea here:
https://genesyscloud.ideas.aha.io/ideas/DIG-I-997This will enable powerful use-cases where end-user can immediately be greeted by a chatbot, to welcome & qualify anonymous visitors and/or understand their intents.
Thanks,
Angelo
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Angelo Cicchitto
Genesys - Employees
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Original Message:
Sent: 11-16-2021 08:38
From: Sathish Mohanakrishnan
Subject: Is there a way to auto initiate web messenger
Hello,
We are currently working on web messenger in our organization. Is there any possibility to auto initiate the web messenger frame , without waiting for the customer/client to start a conversation. Ideally we would like to greet the customer automatically when they visit our web page and the messenger frame auto initiate without clicking the button . If they have to click the button is also fine, however would like to start a greeting after clicking the button instead of waiting for the client to initiate the conversation.
TIA
Sathish
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Sathish Mohanakrishnan
Allscripts Healthcare Solutions Inc.
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