Hi George,
Thanks for your response.
We need the Call Data Action to have "Success" result of the "Get EWT" action.
This will take to an option for the caller to either wait or drop/other.
But it seems that the result of the Call Data Action is always "Failure".
Regards,
Ariel
------------------------------
Ariel Brazil
------------------------------
Original Message:
Sent: 01-22-2019 08:26
From: George Ganahl
Subject: EWT in Call Data Action
What are you trying to use the Call Data action for? The only one needed to play EWT is the Play Estimated Wait Time action.
------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
Original Message:
Sent: 01-22-2019 02:49
From: Ariel Brazil
Subject: EWT in Call Data Action
Hi Guys,
I'm just wondering if you guys implemented a EWT.
We always get a failure output in Call Data Action for EWT, but it is playing the EWT thou.
What else do we need to activate to have a success output?
Thanks in advance.
Regards,
#ArchitectureandDesign
------------------------------
Ariel Brazil
------------------------------