Hi Charles,
Thanks for the feedback. I also realize that you have already previously created the
Idea on this, so thanks for that as well.
The design is originally meant to limit exporting the same files again and again on the S3 integration, as we did not anticipate the exported files be moved/manipulated once it lands into the S3 integration bucket. There is also a cost perspective to Genesys as well, to supporting repeated bulk exports of very large amounts of recordings.
But we are hearing from the field, particularly for lower environments, that often times exporting more than once is required. We will look into a happy medium to resolving those operational needs. But for now, once a certain set of recording files are exported to your S3, have them stay there. If you have multiple consumers of these recordings -- e.g. for long term storage and also for 3rd-party speech analytics -- you should consider either allowing these consumers to access that S3 bucket, or have them copied to another location for further processing.
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Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
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Original Message:
Sent: 11-23-2021 08:56
From: Charles Skowron
Subject: Bulk archive old recordings
This API allows you to bulk export and/or delete all recordings from a certain date range to an Amazon S3 bucket.
https://help.mypurecloud.com/articles/about-the-aws-s3-recording-bulk-actions-integration/
https://developer.genesys.cloud/api/tutorials/recordings-bulk-actions/?language=python&step=1#language=python&step=0
However, this API is majorly flawed in that you can only do that once....meaning if you export (not delete) all recordings for the month of June, it will work once, but you can never export those recordings again. They will still show up in the Genesys UI, can you can view them there, but if you try to use the Export API again to export a recording that has already been exported once via the API, that recording will no longer be visible to the API. This has caused major issues for us in trying to pull recordings from the system....I really hope Genesys changes the functionality of this API.
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Charles Skowron
Original Message:
Sent: 11-22-2021 15:54
From: Daniel Ho
Subject: Bulk archive old recordings
Hi Blair,
For exporting of historical recordings to the S3 integration, you can use the recording bulk job API as well. See /api/v2/recording/jobs in here
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Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
Original Message:
Sent: 11-20-2021 19:07
From: Blair Wilkinson
Subject: Bulk archive old recordings
Hello Scott
Currently in Quality Admin policies you can specify a prior date range however the defined action does not happen on the historic records.
Is this what you are talking about being worked on please, for example setting up recording export to S3 bucket for a past date range?
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Thanks and regards
Blair Wilkinson
CVT Global Enablement
Original Message:
Sent: 08-28-2021 16:59
From: Scott Parrott
Subject: Bulk archive old recordings
The ability to bulk archive recordings is on our radar. We can use date as the basis to define a range (e.g. bulk archive 2020 recordings by selecting 1/1/2020 & 12/31/2020 to define the range). If we want to simply bulk archive everything before a given date, we could just define the end date (e.g. 12/31/2020 as an end date, ALL recordings stored prior to 12/31/2020 would be archived). Are there any other elements of the requirement to call out?
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Scott Parrott
Genesys - Employees
Original Message:
Sent: 08-24-2021 04:54
From: James McIntosh
Subject: Bulk archive old recordings
HI Benny,
Its possible to download recordings via the API. But I've struck a limit of 558 days. If you attempt to download from a date earlier than that you get an error.
Its certainly possible to download your interactions but no more than 7 days at a time. And it may take a few minutes for each call to be available to download.
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James McIntosh
Interaction Solutions Pty Ltd
Original Message:
Sent: 08-23-2021 13:33
From: Benny Martinez
Subject: Bulk archive old recordings
We have a customer who is almost at storage capacity on the cloud org.
They recently setup a policy to delete anything after X amount of days. However this does not affect any recordings prior to the date the policy was put in place so the storage continues to grow.
Is there a way to bulk archive recordings? We need anything prior to X date to be archived. Is this something that is possible. I see lots of documents on how to export but we just want to archive a date range.
#QualityManagement
#Reporting/Analytics
#SystemAdministration
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Benny Martinez
Packet Fusion, Inc.
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