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Bulk archive old recordings

  • 1.  Bulk archive old recordings

    Posted 08-23-2021 13:33
    We have a customer who is almost at storage capacity on the cloud org.
    They recently setup a policy to delete anything after X amount of days. However this does not affect any recordings prior to the date the policy was put in place so the storage continues to grow.
    Is there a way to bulk archive recordings? We need anything prior to X date to be archived. Is this something that is possible. I see lots of documents on how to export but we just want to archive a date range.
    #QualityManagement
    #Reporting/Analytics
    #SystemAdministration

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    Benny Martinez
    Packet Fusion, Inc.
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  • 2.  RE: Bulk archive old recordings

    Posted 08-24-2021 04:54

    HI Benny,

                      Its possible to download recordings via the API. But I've struck a limit of 558 days. If you attempt to download from a date earlier than that you get an error.
    Its certainly possible to download your interactions but no more than 7 days at a time. And it may take a few minutes for each call to be available to download.




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    James McIntosh
    Interaction Solutions Pty Ltd
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  • 3.  RE: Bulk archive old recordings

    GENESYS
    Posted 08-28-2021 17:00
    The ability to bulk archive recordings is on our radar.  We can use date as the basis to define a range (e.g. bulk archive 2020 recordings by selecting 1/1/2020 & 12/31/2020 to define the range).  If we want to simply bulk archive everything before a given date, we could just define the end date (e.g. 12/31/2020 as an end date, ALL recordings stored prior to 12/31/2020 would be archived).  Are there any other elements of the requirement to call out?

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    Scott Parrott
    Genesys - Employees
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  • 4.  RE: Bulk archive old recordings

    Posted 08-31-2021 18:05
    Thank you for the reply Scott!

    This is great news, and the abilities above would be perfect.  I will pass this along to the customers I have and they will be thrilled.   Any rough estimated delivery date?

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    Benny Martinez
    Packet Fusion, Inc.
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  • 5.  RE: Bulk archive old recordings

    Posted 08-31-2021 21:29
    HI Scott, what about retroactively deleting?

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 6.  RE: Bulk archive old recordings

    GENESYS
    Posted 09-01-2021 10:41
    Edited by Daniel Ho 09-01-2021 10:44
    To add to Scott's response -- today you can make a conversation query on the Analytics API to find the Conversations in the date range, and make an update on the Archive date on each of the recordings in them.  That would trigger the archiving of those recordings.

    Benny, I see that you have created the Idea ANA-I-461, and the Idea makes a lot of sense, so thanks for that.  We will let voting to gather its momentum on it.

    Vaun, retroactively deleting can be done with the recording jobs API capability -- see /api/v2/recording/jobs in here.

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    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
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  • 7.  RE: Bulk archive old recordings

    GCAP Member
    Posted 10 days ago
    Hi @Daniel Ho, do you have the correct link for the idea submitted by Benny? The link you provided does not work​

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    Vincent Sabolboro
    ATB Financial
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  • 8.  RE: Bulk archive old recordings

    Posted 10-26-2021 17:51
    Hello Scott,

    The ability to bulk archive recordings as you mention in this post... is available right now ?

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    Diego Prada
    Global Networks Solutions S.A.
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  • 9.  RE: Bulk archive old recordings

    Posted 10-26-2021 18:01
    Hello Diego,

    Please not where this feature resides and where you would be able to BULK archive.
    Customer cannot grab thousands of interactions but wants to bulk archive from date xxx to date xxx.

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    Benny Martinez
    Packet Fusion, Inc.
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  • 10.  RE: Bulk archive old recordings

    Posted 15 days ago
    Hello Scott
    Currently in Quality Admin policies you can specify a prior date range however the defined action does not happen on the historic records.

    Is this what you are talking about being worked on please, for example setting up recording export to S3 bucket for a past date range?

    policy on past date range


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    Thanks and regards
    Blair Wilkinson
    CVT Global Enablement
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  • 11.  RE: Bulk archive old recordings

    GENESYS
    Posted 13 days ago
    Hi Blair,

    For exporting of historical recordings to the S3 integration, you can use the recording bulk job API as well.  See /api/v2/recording/jobs in here

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    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
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  • 12.  RE: Bulk archive old recordings

    Posted 12 days ago
    This API allows you to bulk export and/or delete all recordings from a certain date range to an Amazon S3 bucket.

    https://help.mypurecloud.com/articles/about-the-aws-s3-recording-bulk-actions-integration/
    https://developer.genesys.cloud/api/tutorials/recordings-bulk-actions/?language=python&step=1#language=python&step=0

    However, this API is majorly flawed in that you can only do that once....meaning if you export (not delete) all recordings for the month of June, it will work once, but you can never export those recordings again. They will still show up in the Genesys UI, can you can view them there, but if you try to use the Export API again to export a recording that has already been exported once via the API, that recording will no longer be visible to the API. This has caused major issues for us in trying to pull recordings from the system....I really hope Genesys changes the functionality of this API.

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    Charles Skowron
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  • 13.  RE: Bulk archive old recordings

    GENESYS
    Posted 11 days ago
    Hi Charles,

    Thanks for the feedback.  I also realize that you have already previously created the Idea on this, so thanks for that as well.

    The design is originally meant to limit exporting the same files again and again on the S3 integration, as we did not anticipate the exported files be moved/manipulated once it lands into the S3 integration bucket.  There is also a cost perspective to Genesys as well, to supporting repeated bulk exports of very large amounts of recordings.

    But we are hearing from the field, particularly for lower environments, that often times exporting more than once is required.  We will look into a happy medium to resolving those operational needs.  But for now, once a certain set of recording files are exported to your S3, have them stay there.  If you have multiple consumers of these recordings -- e.g. for long term storage and also for 3rd-party speech analytics -- you should consider either allowing these consumers to access that S3 bucket, or have them copied to another location for further processing.

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    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
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