Genesys Cloud (formerly PureCloud)

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WFM Scheduling

  • 1.  WFM Scheduling

    Posted 29 days ago
    When updating WFM schedules can only one person update the schedules at a time or can multiple people update the schedules? Is there criteria for multiple people updating the schedules?

    Any help appreciated,

    Thanks

    Darren
    #AskMeAnything(AMA)

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    Darren Leahy
    Wren Data Ltd
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  • 2.  RE: WFM Scheduling

    Posted 21 days ago
    Hi Darren,

    Unfortunately, there is no way we can check if someone is viewing or working on the same page.

    When you have multiple people working on the same schedule, as soon as you publish the changes the publish button is disabled for all the others. Then they have to refresh the browser or reopen the same schedule

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    Paulo Mesquita
    Spark NZ Trading
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  • 3.  RE: WFM Scheduling

    GCAP Member
    Posted 19 days ago
    Would be nice if we could have a read only view for supervisors just to see what is going on with schedule changes.

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    Greg Barrett
    Outdoor Network, LLC
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  • 4.  RE: WFM Scheduling

    Top 25 Contributor
    Posted 18 days ago
    Hello Greg,

    I have assigned Workforce Management  Published Schedule  View, they can view but not edit the schedule, however this is not Division/Team/etc sensitive.

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    Sara Perry
    CVT (Global) Pty Ltd
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  • 5.  RE: WFM Scheduling

    Posted 8 days ago
    I submitted an idea for this https://purecloud.ideas.aha.io/ideas/CLWFO-I-329


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    Will Bellerby
    Pyrios NZ Ltd
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