Genesys Cloud CX

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  • 1.  Restrict data stored by Cloud via ANI

    Posted 10-07-2021 13:57
    Hi all,
    not sure if this is possible, but is it to prevent a customers data to be stored anywhere on Cloud based on the customers ANI?
    #Security

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    Reginald Sheraton
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  • 2.  RE: Restrict data stored by Cloud via ANI

    Posted 10-07-2021 14:33
    Hi Reginald,

    I'm not sure if its possible to prevent but with Genesys Cloud API base on customers ANI its possible to delete data like call recordings, conversation attributes.
    Except of conversation I can't find any API to delete conversation itself.

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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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