Genesys Cloud CX (formerly PureCloud)

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Restrict data stored by Cloud via ANI

  • 1.  Restrict data stored by Cloud via ANI

    Posted 20 days ago
    Hi all,
    not sure if this is possible, but is it to prevent a customers data to be stored anywhere on Cloud based on the customers ANI?
    #Security

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    Reginald Sheraton
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  • 2.  RE: Restrict data stored by Cloud via ANI

    Top 25 Contributor
    Posted 20 days ago
    Hi Reginald,

    I'm not sure if its possible to prevent but with Genesys Cloud API base on customers ANI its possible to delete data like call recordings, conversation attributes.
    Except of conversation I can't find any API to delete conversation itself.

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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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