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Remove or Disable Request Control button in Co-browse

  • 1.  Remove or Disable Request Control button in Co-browse

    NEW MEMBER
    Posted 8 days ago
    Hi All,

    We are working on implementation of Chat along with Co-browse using Widget version 1. There is a request that when an agent initiates co-browse,
    'Request Control' option should be disabled or removed from Agent chat window.

    Can anyone please suggest how to do that?

    Thanks.
    #DigitalChannels

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    Ragavi Kanagalingam
    Programmer Analyst
    Cognizant Technology Solutions India
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  • 2.  RE: Remove or Disable Request Control button in Co-browse

    Top 25 Contributor
    Posted 5 days ago
    Have you tried removing this permission:   Not sure if that will do it, but worth a try.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Remove or Disable Request Control button in Co-browse

    NEW MEMBER
    Posted 4 days ago
    I have tried removing the permission you mentioned, but still it's same.

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    Ragavi Kanagalingam
    Cognizant Technology Solutions India
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  • 4.  RE: Remove or Disable Request Control button in Co-browse

    Posted 3 days ago
    You can achieve this by disabling the option called "Viewer Control Enabled" under co-browse section.

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    Anurag Gusain
    Cognizant Technology Solutions India
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